Information regarding re-opening

May 2020

We welcome the opportunity to welcome you back to Gotham. Please take a moment to review the frequently asked questions below that outline what you can expect while dining with us.

Click here to read a message from our COO.


OUR COMMITMENT TO STAFF & GUESTS

Will you perform a health check on staff or guests?

Hy’s has a flexible sick leave policy. Employees who have fever, cough, or feel unwell in any way will be asked not to attend the workplace, or excused from work. We respectfully request that guests, suppliers and other visitors who have similar symptoms, or feel generally unwell, do not visit our restaurants.

Will employees or guests be required to wear Personal Protective Equipment (PPE)?

All Front of House (FOH) employees will wear cloth face masks. Back of House (BOH) staff will wear face masks, or acrylic face shields, and disposable rubber gloves. PPE will be changed after each task.

To comply with government laws, guests visiting the restaurant must wear face coverings at all times: when entering and existing, using the restrooms or otherwise moving through the space. Face coverings may only be removed when seated at the table.

Why do I have to provide my name and telephone number? 

All guests, whether reserved or walk-in, are required to provide contact information. This information will be kept private, will not be shared, and will be used only in the event contact-tracing is required.

What is the policy regarding cleaning, sanitizing & personal hygiene?

Hy’s of Canada regularly follows the highest industry standards of cleanliness in all operations. Staff are well trained in established practices for food handling and safety, and are required to follow company standards for personal presentation and hygiene.

Prior to opening each day, the restaurants will be thoroughly cleaned and sanitized, including all dining areas, kitchen and prep areas, bars, and guest and staff restrooms.

Staff are required to report for duty with fresh uniform in hand. Lockers for storage of personal belongings are for day use only, and schedules are staggered to minimize time spent in the changing areas. All staff are required to wash hands thoroughly before entering the workspace, and timers are set as reminders to wash hands at 30-minute intervals throughout the shift.

Guests will notice visible signs of rigorous attention to cleaning and sanitization. Hand sanitization stations are available at the entries and in other convenient locations. During service, employees are assigned to clean and sanitize all high-touch points at the entrances and exits, in the dining areas, and in the guest restrooms.

How will you obey the physical distancing requirements of the Government & Health authorities?

Our Management teams have redesigned the floorplans in our dining rooms, lounges and patios to allow 2 metres between tables and/or chairs. Where possible, chairs and extra furniture have been removed to allow extra space. Where architectural elements create impediment, signage is posted to create awareness, and staff will assist each other and guests to pass through in a safe and practical manner.

Guests are required by Public Health Order to stay seated at their assigned tables during their dining experience, and not to mingle with other guests or move about the dining space other than to use the restrooms.

What about the Kitchen and BOH?

Our Chefs have planned staggered schedules to minimize the number of employees in the workspace. During service, employees will wear PPE, perform thorough cleaning and sanitizing at 30-minute intervals, and restrict access to the kitchen and prep areas.

Will there be any changes to service?

Hy’s and Gotham are committed to providing a guest experience of the highest standard. During the various phases of re-opening, certain service procedures will be altered or paused to ensure safety of employees and guests.

To comply with limitations to restaurant capacity, and to plan preparation and staffing, reservations will be appreciated. Calling ahead is encouraged, as walk-in traffic may not be able to be accommodated.

Acrylic shields will be employed, in limited numbers, where physical distancing is difficult to achieve.

Table settings will be changed to create fewer contact points. All menus may be accessed on personal devices via QR code. Single-use paper menus will also be available.

Alcohol service ends at 10pm as mandated by the Provincial Health Officer.

Coat check and Valet parking services will not be offered.

What kind of experience will I have?

Our number-one goal is the health, safety and comfort of our staff and guests. We will work with each other as a team, sharing ideas and feedback to achieve this goal. Management and service staff will consult with guests to assess comfort levels, and perform our duties accordingly, with professionalism, courtesy and warmth.

We value the opportunity to welcome you back, and hope to see you soon.